REFUND & RETURNS
REFUND & RETURNS
1. ORDER CANCELLATION.
If your order has been paid and you need to change or cancel an order, please contact us within 24 hours. Once the packaging process has started, we can no longer cancel it.
2. RETURNS & REFUND
Eligible Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Items are eligible for return only if they are returned unused, unworn, unwashed, with all original tags and packaging intact. Proof of purchase is mandatory.
Return shipping fees are the sole responsibility of the customer, except in cases where the return results from a confirmed fulfillment error on our part.
To start a return, you can contact us at support@bpparel.com
If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please Notice: The return address is not the same as the one printed on your shipping label. Do not send items back without first contacting us and receiving the correct return address. Unauthorized returns will not be accepted.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return. You can contact customer service for help via support@bpparel.com
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unidentified Returns
All return packages must be clearly labeled with your order number and customer name.
3. DAMAGES AND ISSUES
Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery.
To process a claim, clear photo evidence of the issue is required. Claims submitted after 48 hours, or without photo proof, will not be accepted.
Please note: Claims made after 30 days of receipt, or for items that have been used for over 1 month, are not eligible for return or replacement.
4. EXCHANGES
Our exchange policy applies only to cases where customers wish to exchange an item for a different size or design after receiving the correct order. Since all items are made to order and carefully inspected before shipping, we encourage customers to review sizing charts and product details before completing their purchase.
If you wish to proceed with an exchange, please follow the steps below:
1. Contact our Customer Support Team within 48 hours of delivery, and include clear photos of the package label and the item in its original condition.
2. Once your request is reviewed and approved, we will provide the official return address and further instructions.
3. Return and reshipment costs are the responsibility of the customer. Additional charges may apply if you wish to exchange for a design of a different price.
You can contact customer service for help via support@bpparel.com